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SIPP and SSAS pension complaints jump by a third: is your pension safe?

The Financial Ombudsman Service’s annual report has shown that complaints about SIPP and SSAS pension arrangements has increased by over a third for the year leading up to the 31st March 2017.

What are the SIPP and SSAS complaints about?

Well, we know that a lot of the 1,574 complaints were against the financial adviser who recommended either the SIPP or the investments contained within, and 64% of the complaints were upheld, indicating that pension mis-selling may be more widespread than some industry critics might care to admit.

What does a mis-sold SIPP or SSAS look like?

There are many things that can add up to your Self-Invested Personal Pension being mis-sold to you.

The type we see here at Spencer Churchill Claims Advice the most are those where ordinary people are persuaded to invest in high-risk and unregulated investments, like overseas property, storage pods and forestry investments, unaware of the risk they have been exposed to, often until the pension fund collapses and takes their retirement fund with it. Financial advisers have a responsibility to make sure SIPP and SSAS investors earn enough money to take the risk of these investments, and enough knowledge to manage them. If you don’t fully understand how your investments work, it could be a sign you’ve been mis-sold your pension.

SIPP Claims on the rise

Not only has the team at Spencer Churchill Claims Advice never been busier with the number of inquiries about potentially mis-sold SIPPs and other pensions, but the FSCS too is not expecting complaints to fall. In January, the Financial Services Compensation Scheme said it wants advisers to stand up and make their voices heard to help combat the problem, but has the horse already bolted?

Got a SIPP?

Over the last 6 – 7 years, there’s been huge increase in activity within the pension transfer market, and many people who had ordinary personal pensions or preserved pensions from previous occupations have now found themselves in SIPPs that the don’t understand, invested in schemes they are often not suitable for.

To find out if YOU have been effected, contact our team for a FREE initial assessment of your pension advice. With Spencer Churchill Claims Advice, you’re under no obligation to continue, but if you want us to fight your corner with knowledge, experience and expertise, we can fight your claim on a with no upfront costs basis to help you rescue your retirement.

Please note: you have an initial cooling off period of 14 days, if you cancel outside of this period you may be charged for the work carried out and if we have already submitted your claim, which results in an offer of compensation subsequently being made, we will charge our full fee as per our T&Cs – our fee is 20% + VAT – a total of 24%. 

Alex Waters
13 June 2017
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We are here to rewrite the book for you. And luckily we are pretty damn good at creating happy endings.


When you get let down by someone you thought you could trust, it can leave its mark on you, emotionally and physically.


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Speak to an expert today

We have decades of experience in helping people claim back money that is rightfully theirs. Whether you want to make a mis-sold pension claim, have questions about a mis-sold investment, or you’re just looking for some advice you can trust – we’ve got you covered. Reach out to our team today for a no-obligation, completely free chat. 

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